Job Title: 1562 FT Contact Center Agent - Shelbyville, KY, Evansville, IN
Overview:
As a Contact
Center Agent, you will be the first friendly person that greets clients on
the phone or online and assists them with their banking needs. This role offers a team environment and a
great insight into the world of banking, insurance, and wealth management to
build a foundation for a career in financial services.
What You'll Do:
Day in the Life - Every
day you answer calls, chat requests and emails from our external and internal
customers to assist them with general account questions, debit cards, online
banking and fraud working within a fast-paced call center environment. You will
help clients by verifying account information, assisting with transactions, educating
them on German American products and services, as well as guide them when they
are not sure where to go next by engaging in friendly, meaningful
conversations.
What it Takes - To thrive in this role you must maintain confidentiality, have the ability to adapt to change, and listen closely to understand and identify opportunities to better serve the customer, which will both build and strengthen long-lasting relationships. We will teach you everything else.
Bonus Points:
You are responsible for adhering to compliance laws, regulations, and established Bank policies and procedures, including Bank Secrecy Act and Anti-Money Laundering.
What we can offer you:
This position
will be located at:
Shelbyville Midland Trail
1854 Midland Trail, PO Box 189
Shelbyville, Kentucky, 40065
United States
About Us:
German
American Bancorp and its family of financial services companies employ
talented, compassionate people throughout the organization, truly making German
American special. Delivering genuine, customized, personal service with a focus
on truly serving customers and communities well, our employees bring the Shield
of Excellence commitment to life with each and every interaction.