PURPOSE: To provide exceptional guest service to all guests at Mall of America. To maintain welcoming and inviting attractions via cleaning, open communication, and other duties as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide outstanding guest service by greeting and conversing with guests and determining their needs; in a courteous and polite manner.
• Assist guests with product, ticket, and general questions concerning Mall of America, Nickelodeon Universe and the local region.
• Maintain specific product area as determined by supervisory team.
• Understand the tickets and products carried, their features, options, and benefits, as well as the branding of Nickelodeon Universe and Mall of America.
• Understand ticket options for each attraction as advertised.
• Manage the queue efficiently using provided training and resources.
• Clean, organize, and maintain your workspace.
• Restock retail displays as needed.
• Oversee safety and cleanliness of locations assigned.
• Follow all operational procedures as written in the SOP.
• Operating special attractions as trained to ensure safety and a positive guest experience.
• Conduct guest screening to ensure safety standards are upheld.
• Utilize and maintain loss prevention procedures for both product and currency.
• Maintain knowledge of current sales, promotions and discounts.
• Utilize suggestive selling techniques; upsell items to raise the average dollar per transaction and increase sales.
• Recommend, select, and assist in appropriate admission purchase based on guests' needs and questions.
• Efficiently utilize the point of sale system to ring and count funds accurately and timely while following established cash handling procedures.
• Explain and enforce ticket policies for Nickelodeon Universe and other attractions.
• May provide support in other work areas as needed.
• Regular and consistent attendance.
• Other duties as assigned.

PREFERRED SKILLS, KNOWLEDGE AND ABILITIES:

• Must be at least 16 years of age.
• Outstanding guest service skills.
• Previous retail experience preferred.
• Previous cash handling experience preferred.
• Basic knowledge of computers preferred.
• Ability to communicate clearly and effectively with guests, both internal and external.
• Basic math skills.
• Understanding of USD currency.
• Point of sale experience preferred.
• Interpersonal skills -- working alone and with a team.

PHYSICAL JOB REQUIREMENTS:

• Stand/walk -- frequently, 90%
• Sitting -- occasionally, 30%
• Kneel - occasionally, 30%
• Bend -- occasionally, 30%
• Reach at or above shoulder level -- occasionally, 30%
• Reach at or below shoulder level -- frequently, 60%
• Handle large items such as boxes and packages -- occasionally, 30%
• Perform repetitive motion, including keyboarding -- occasionally, 30%
• Stoop/squat -- occasionally, 40%
• Lift/Carry up to 10 lbs -- Occasionally, 30%
• Lift up to 30lbs --occasionally, 30%
• Lift up to 50 lbs -- infrequently, 10%

• Bloomington, MN, USA