STARTING WAGE: $14.00 per hour

ESSENTIAL JOB FUNCTIONS:
* Responsible for assisting in greeting all guests, assists in setting up and implementing all programs and procedures
* Responsible for promoting exceptional customer service
* Responsible for promoting membership into the Players Club, as well as assisting in the set up and implementation of all promotions as they relate to the Players Club
* Responsible for educating passengers on the Players Club member benefits.
* Responsible for maintaining daily procedures regarding Players Club members which includes, discerning appropriate identification, filing and record keeping, and patron reservations
* Issues complimentary amenities consistent with customer's activity
* Responsible for assisting in making public announcements; or special announcements
* Responsible for direct mail inquiries to include updating customer account information and related duties
* Assists in the responsibility of tracking and reporting of coupons and incentives, newspaper promotions on property
* Ability to resolve player complaints and problems with tact and creativity
* Assists with the overall daily operations of the area
* Responsible for assisting in maintaining the accuracy of cash drawers, ability to verify and balance a cash drawer
* Ensures all departmental personnel follow the Family Style Service model at all times
* Must be able to work a variety of hours, holidays and weekends
* May be required to perform other duties as assigned
SUPERVISORY RESPONSIBILITIES: Carries out certain supervisory responsibilities in the absence of the Supervisor and in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; addressing complaints and resolving problems.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); or one to three months' related experience and/or training; or equivalent combination of education and experience. Must have 1-year of supervisory experience or demonstrated supervisory abilities.
OTHER SKILLS AND ABILITES: Must be computer literate.
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, calculate figures and amounts such as discounts, interest, commissions, proportions, circumferences, volume, ratio, and percentages and to draw and interpret bar graphs.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in
situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS: Must be able to obtain and maintain an Indiana Gaming
License.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be
met by a Team Member to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member is regularly required to sit, stand at least 8-10
hours daily, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The Team
Member is frequently required to stand and walk 2-3 miles in an 8-10 hour work day. The Team Member
must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include
close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The Team Member is occasionally required to climb and descend stairs and balance.
WORK ENVIRONMENT: The work environment characteristics described here are representative of
those an employee encounters while performing the essential functions of this job. Must be able to work
in a smoking environment. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
ACCESS TO GAMING FACILITY: Yes
ACCESS TO SENSITIVE MATERIALS: Access to patron database/patron information.