ESSENTIAL JOB FUNCTIONS:

• Ability to work in 365x24x7 environment including weekend and night shifts.
• Constant monitoring of Network Management systems for alarms on the METRONET Network.
• Analyze and determine impact of alarms to the Metronet Network and customer base.
• Report, document, and track all alarm events while maintaining a high level of accuracy and urgency.
• Create and triage trouble tickets, including remote RFC and BER testing.
• Create, Assign and Coordinate trouble tickets to the correct internal workgroups for customer and network troubles.
• Communicate Network Event Notification alerts and updates to internal Metronet teams and executives.
• Coordinate and drive repair activities on fiber cuts and other network impacting events.
• Direct involvement with engineering groups and vendors to find and implement restoration efforts.
• Updates trouble tickets, escalating to various carriers and workgroups as required until completion.
• Work escalations from other NOC Tiers and Metronet departments
• Properly document Root Cause Actions and dispositions during ticket closure
• Perform inbound and outbound contact center duties in a high-volume environment.
• Communicates daily with many departments within METRONET, other telecommunication providers and vendors to discuss and coordinate all network troubles/outages and projects. This may involve exchanging information on the installation, testing and turn-up of circuits/facilities and network elements (fiber transport, switching networks, etc).
• Coordinate network activities related to cutovers and upgrades to ensure that schedules are appropriately planned to avoid customer service outages.
• Perform other duties assigned by NOC Management team.
• All other duties as assigned

JOB QUALIFICATIONS AND REQUIREMENTS:

• High School Diploma or equivalent required.
• Associate degree or bachelor's degree preferred
• Vendor certifications preferred (CCNA/ JNCIA/MEF/ALU)
• 4 years of experience pertaining to the telecommunications industry previous Service Provider experience is desired
• Excellent oral and written communication skills
• Extensive experience with Ethernet/TCP/IP Networking. Must have detailed understanding of IEEE and ITU standards for FTTH & GPON technologies.
• SNMP, UDP, IMAP, DNS, RADIUS (AAA), LDAP, NTP and SMTP
• Ethernet and Mobile Backhaul Experience is a plus. Experience with PON/GPON based services is Desired.
• Experience working with MPLS and designing layer 2 and layer 3 private networks, including programming and testing VPN.
• Ability to completely design, build, program, deploy, and document new IP services from a network core to multiple customer sites.
• Must have a thorough knowledge of the OSI model and how it pertains to various transmission protocols, and multi-protocol routing including VRF, VPN, EIGRP, BGP, OSPF, VPLS, and VPRN.
• Ability to Move, Add, Change and Delete circuits in PON, GPON, DWDM and other Layer 1 transport systems
• Intermediate PON, GPON, Dark Fiber, CWDM/DWDM experience
• OTN, ROADM cross connect provisioning and signal grooming
• Experience with various protection and switching methodologies such as G.8032
• BTI, CISCO, CIENA, Ekinops Transport experience is Desired.
• Ability to perform software and hardware upgrades as necessary in all Transport systems throughout Metronet Footprint

Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran