Project Manager, RDO Chief of Staff | PA

Project managers at Capital One, you can achieve results you never thought possible by leading critical and strategic business projects. In this exciting role, you will work closely with key stakeholders to deliver results that will have a direct impact on the bottom line of the company. You will work with smart, talented people who will challenge you to excel. You will be rewarded for your passion and your achievements.

As the Experience Design Project Manager for change management and communications, this associate will provide change management leadership for core projects on the Research and Design Operations team by assessing impact of change to associates, planning, documenting changes, and creating and implementing change management strategies that maximize associates adoption and usage in a highly collaborative working environment. This role will require collaborating across teams, to align and deliver change management strategies and enable transformation. Additionally, this role will be responsible for leading and driving effective, engaging communications strategies to drive faster adoption and greater proficiency of the changes that impact RDO associates and Experience Design (XD) at large to increase value creation.

As a Project Manager you will:

• Work on small to medium-scale department projects that have a direct impact on the company

• Work with partners to assist in project planning and design.

• Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation

• Document progress and report to stakeholders on project status.

• Forge relationships with key stakeholders to ensure delivery of commitments

• Identify ways to improve and streamline business process

• Collaborate with our Corporate Communications partners on executing comms around our events and program strategy

• Demonstrate excellent change management, bringing the ability to quickly put change management structure in place to manage change in a dynamic complex environment

• Ability to gather end user impacts and create change, communication, and training plans

• Conduct, evaluate and present impact assessments, gap, and people change readiness

• Apply various change methodologies

• Partner with and provide tactical support to project leads and teams to define, tailor, and implement change management strategies, plans and messaging via the most appropriate channels

• Understand key priorities and complex issues quickly for the larger organization and create clear written presentations/communications

• Create and measure success metrics and monitor change progress

The person will:

• Exhibit a proven track record of project and change management, bringing the ability to quickly put structure in place to manage the work

• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes

• Demonstrate organizational agility to adapt to changing demands

• Display strong consulting and collaboration skills

Basic Qualifications:

• At least 2 years of professional experience in project management

• At least 2 years of professional experience in change management

Preferred Qualifications:

• Certification in Project Management or Change Management

• 2+ years experience in writing Change Management communications

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).